Service update: Services remain unaffected and we aim to deliver to the lead times advertised. Read more

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Customer Service

Terms & Conditions

1. Shipping & Delivery

1.1  The delivery address should be accessible on a made-up (Tarmac) road. For delivery of larger (non-postable goods) the road should be at least two lorry widths (excluding parked or stationary vehicles) and enough room for a 25ft 7.5t vehicle (i.e. the size of a bin lorry or fire engine) to be unloaded and to turn safely. The lorry must be able to safely access the property within six metres (20 ft) of the property - unless a palletised kerb side delivery whereby access to your property is necessary with room to safely unload the goods using a pump truck or fork lift. The driver of the vehicle reserves the right to refuse a delivery if access to the delivery address is restricted or limited in any way. The seller can not be held responsible for failed or refused delivery attempts or additional charges incurred in facilitating a re-delivery or delivery via an alternative service outside the standard delivery procedures. If access to the buyers delivery address does not meet these delivery requirements, the buyer must notify the seller in writing at time of, or immediately after, the order is placed. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). The seller can not be held responsible for goods left at the request of the buyer unless the seller has received written confirmation from the customer that the item can be left without a signature. Please make sure you keep the receipt enclosed with your goods.

1.2  Delivery can be to most UK addressses as long the address at which your payment card is registered is also present on your order. If you are a UK offshore resident (including areas of Scotland for larger palletised shipments) please contact us before placing an order, as your delivery zone may incur a carriage surcharge. Surcharges may also apply for Installation Services. If you place an order prior to contacting us, we will notify you of any additional costs prior to processing your order. You will have the option of cancelling your order.

1.3  Our prices are supplied and charged in £GBP and are subject of delivery costs unless stated and VAT. We reserve the right to change the advertised price of Goods at any time. The price payable by the Buyer shall be the £GBP price in force at the time when the order is placed. Where exchange rates of currency are involved, conversions detailed on the shopping basket and invoice may not be accurate to what your card issuer or bank subsequently charge your card. Fluctuations in exchange rates, and or fees and charges by your card issuer or bank will determine the price paid in your currency. Ensure you check the latest exhange rates offered by your card issuer or bank against the £GBP price detailed on the product page or invoice, for an approximate valuation in your chosen currency (ie. USD or Euros) before proceeding with placing an order. As already stated, the price payable by the Buyer shall be the £GBP price in force at the time when the order is placed.

1.4  All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery for small items is next working day subject to availability. However, delivery may take up to five working days. For larger pallettised goods, delivery may take between 7 and 28 days subject to product. Larger Log Cabins may take up to 42 days to fulfill. Please contact us for more accurate lead times, unless stated in the item description.

1.5  Our handling time is approximately 1-2 working days. Orders are processed Monday-Friday excluding National Bank Holidays. The carriers govern lead times, consolidating orders based on postal code. This ultimately determines how soon you will receive the item. Deliveries are made Monday - Friday excluding National Bank Holidays. Larger palletised deliveries are made on an all day service usually between the hours of 0800-1900. Unfortunately the carriers do not specify a delivery time. The specialist palletised carriers call our customers to arrange a delivery. Please ensure a valid daytime contact number is supplied at checkout. The carriers telephone number may appear as withheld or as an 0800 telephone number and they do not always leave an answer phone message. Unfortunately we are unable to provide a definitive ETA at time of order or until the carriers contact you.

1.6  The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery will be between the hours of 7am and 6pm; unfortunately we are unable to confirm an accurate time.

1.7  Items delivered to the address provided at time of checkout, or in writing, but returned to us as "refused delivery" or "return to sender" may be chargeable at the cost of returning the item back to us and deducted from the total refund. Charge is subject to delivery service used to deliver the consignment. Customers are liable for additonal postage and packaging costs.
1.8  We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. 

1.9  Whilst every reasonable effort shall be made to keep to any estimated lead time and or delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

1.10  Goods should be checked over thoroughly prior to use. Goods consisting of a number of components should be checked entirely against the parts list provided in the instruction manual. All parts should be present and in satisfactory condition before proceeding with assembly or arranging installation with a third party. In the unlikely event parts are noted missing, damaged or defective we must be notified in writing within 48 hours of receipt. Goods consisting of components should not be assembled and should remain in original packaging until we have had reasonable time to respond should a return for refund be required. See also section: 11  Damaged, missing or incorrect goods received

1.10.1  Goods that have arrived with missing, damaged or defective components that have been unassembled, showing no signs of assembly or preparation, in original distribution cartons will be offered a collection for a full refund, replacement, or replacement components. See also section: 11  Damaged, missing or incorrect goods received

1.10.2  Goods that have been assembled (in part of full) will be considered acceptance of goods and will be offered replacement parts only. See also section: 1.9

1.11  Professional Installation Services (if ordered) will be carried out on the day of delivery or sometime after. The fitting team contact our customers by phone to discuss and arrange a convenient installation date. The fitting team install goods as per the guidelines of the manufacturer. The fitting team are employed or hired by the manufacturer to ensure the installation is carried out correctly. To ensure that installation can be completed, the customer must: (1) Provide a firm, solid, flat, level (by spirit level), square (diagonals) and secure base no smaller than the overall external measurements (including roof overhang) of the customers chosen product. The base should be constructed of concrete or slabs. (2) 600mm (2ft) unobstructed access must be provided all around the proposed site. (3) No trees, branches or similar encroach upon the proposed site or working space that could restrict the installation. (4) Provide clear external pedestrian access (not height or turn limited) to allow unimpeded passage of the product sections or components. The fitting team reserve the right to refuse an installation should these requirements and conditions not be met. The buyer is liable for costs incurred in canceling and rescheduling a fitting date should the fitting team refuse to install for the above reasons. Should you have any queries or concerns over a suitable base, we must be contacted for assistance prior to scheduling an installation date with the fitting team. If the customer decides to cancel the order after the fitting team have finished the installation, the fitting charge will not be refunded if the customer wishes to return the building within the standard returns period.

1.12  D-I-Y and Third Party Installations. If you have chosen not to purchase our Professional Installation Services, great care should be taken when installing goods yourself or by your third party fitter. A minimum of 2 people should assist in the installation of the goods and at all times. Appropriate safety gear must be worn at all times (ie. safety gloves, safety goggles etc). We can not be held responsible or liable for structural or product issues deemed to be the consequence of sub-standard or poor installation by a D-I-Y or third party install. Nor can we be held responsible or liable for any damage caused to the goods or property and costs incurred. Ensure that you are satisfied that all parts and quantities are present before scheduling and undertaking an installation. In the unlikely event parts are found to be missing, defective or damaged, we must be notified in writing within 48 hours. Do not attempt an installation until all parts are present, in satisfactory condition and quantities. Ensure you read the instructions thoroughly before scheduling or undertaking an installation. If at this stage you wish for us to install the item for you please contact us for availability and prices. We must be notified of any installation queries before proceeding with the assembly. If you or your third party fitter has an install query during assembly, we must be notified immediately in writing and further assembly should not be continued until we, or the manufacturers technical team, have had opportunity to respond. In most instances, there will be a contact number on the installation instructions. This will be the direct number to the manufacturer who will be able to offer technical assistance. Assembly should not be resumed and parts temporarily fitted at a safe stage of the installation, until assistance can be provided by a technical member of staff. We can not accept returns or cancellations if the goods have been altered by applying chemicals or paints to the surfaces or by altering, modifying or customising (ie. drilling, cutting, sawing etc) the goods in any way or doing anything that could be deemed to be an act of the buyer accepting the goods as his or her own.

FREE UK DELIVERY

2.1  We offer free delivery to most UK mainland addresses only on selected products/ ranges with in our store. We will provide further details on the advertisement and may provide a delivery zone map or information in the item description. Free mainland delivery excludes the following zones; Northern Ireland, areas of Scotland (including but not limited to Highlands & Islands), Offshore Islands & Channel Islands including the Isle of Wight. Areas of England and Wales may also be subject to delivery surcharges subject to product. Please contact us providing your full postal address and the item(s) you are interested in, to request availability and an accurate carriage quote and lead time (if available). Delivery availability is also subject to the carriers used based on the product(s) requiring delivery. For example; a palletised carrier may not be able to deliver to the same geographic locations offered by other standard couriers or non-palletised hauliers. Please contact us to request availability and quote (if available) prior to placing an order should you require delivery to the areas listed above.

2.1.1  We offer a range of Installation Services for select products. Should the intended install site reside in the following areas: Northern Ireland, areas of Scotland (including but not limited to Highlands & Islands), Offshore Islands & Channel Islands including the Isle of Wight, installation may not be available or surcharges may apply. Please contact us to request availability and quote (if available) prior to placing an order should you require installation to the areas listed above.

Postage
3.1  You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
4.1  We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

5. Privacy & Security

5.1  We are committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data. 

5.2  This site is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. This site uses a security system that protects your information from unauthorised use. 

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. 

We may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations. 

5.3  Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information. 

Data Collection 
6.1  This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details. 

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy. 

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy. 

Data Collection via Cookies 
7.1  We may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site's operation. We will not collect personal data about you using cookies outside of this purpose. 

If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly. 

Data Usage 
8.1  We will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship. 

We will also use your data to tell you about changes to the site, new information, or products and services offered by us that we think you will find valuable. You can choose not to receive this information by sending a blank email to us at accounts@westmount-online.com with the subject 'No Westmount Living information'. 

We do not share, sell, trade or rent your personal data outside of the Westmount Online group. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by sending a blank email to us at accounts@westmount-online.com with the subject 'No 3rd Party Information'. 

Data Usage Links to External Websites 
9.1  Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. 

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10. Returns & Replacements

Goods should be checked over thoroughly prior to use. Goods consisting of a number of components that require assembly should be checked entirely against the parts list provided in the instruction manual. All parts should be present and in satisfactory condition before proceeding with assembly or arranging installation with a third party. In the unlikely event parts are noted missing, damaged or defective we must be notified in writing within 48 hours of receipt. Goods consisting of components should not be assembled and should remain in original packaging until we have had reasonable time to respond should a return for refund be required. Please ensure you read the following sections: 10.1, 10.2, 10.3, 10.4, 10.5 and 10.6.

10.1  Refunds can only be issued back to the original payment method upon receipt of the return and the goods checked. Refunds can take up to 10 working days to process upon receipt of goods. In the event that our supplier arranges collection via their designated hauliers, a refund may be processed once we have received confirmation that goods have been safely collected.

10.2  If you need to return a product purchased from us then you have 14 days to do so from receipt of goods. The returned goods must be in a fully resalable state in original sealed packaging and any goods or accessories that accompany the returned product must also come back to us. Goods consisting of a number of components should not show signs of assembly or preperation to qualify for a return for refund or exchange. Please contact us by email to request a Returns Reference Number (RRN) and returns address. Goods can not be exchanged or refunded with out an RRN. Customers are liable for additional delivery costs. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you), or deduct 20% of the original selling price from the refund amount. We will refund the price of the item to the purchaser or exchange the product once it is received by us and the product has been examined.

10.3  The goods should be returned with their original box(es), packing and accessories. 

10.4  For palletised or larger items, we will schedule a collection with our designated carriers. A charge for this service will be issued upon your return request. Please be noted; larger palletised collections can cost from £40+VAT. Customers are liable for additional return costs.

10.5  Items delivered to the address provided at time of checkout, or in writing, but returned to us as "refused delivery" or "return to sender" may be chargeable at the cost of returning the item back to us and deducted from the total refund. Charge is subject to delivery service used to deliver the consignment. Customers are liable for additonal postage and packaging costs.

10.6  If the return is due to faulty parts then we will offer a full refund including the cost of return (or collection at our expense), or replacement, provided we are notified of the fault, in writing within 48 hours. Photos may be requested. Goods should be checked over thoroughly prior to use. Goods consisting of a number of components that require assembly should be checked entirely against the parts list provided in the instruction manual. All parts should be present and in satisfactory condition before proceeding with assembly or arranging installation with a third party. (See also section: 11  Damaged, missing or incorrect goods received]. Larger items will be collected from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer. Goods reported damaged or defective after the 14 day cooling off period may not be liable for a return or collection but replacement parts may be offered. The customer may be liable for a return or collection charge if a return or collection has been agreed to, outside of the 14 day cooling off period.

11. Damaged, missing or incorrect goods received

 If you find yourself reading this section, we are sorry that you have experienced an issue with the product(s) received from ourselves or one of our suppliers or associates. Please ensure you read the following sections: 11.1, 11.2 and 11.3 and contact us with clear, concise information over the problems encountered, including part numbers. Images may be requested.

11.1 Goods must not be assembled until you are satisified that all parts are present, in satisfactory condition and quantity. We can not accept returns or cancellations if the goods have been assembled (in part or full) or altered by applying chemicals or paints to the surfaces or by altering, modifying or customising (ie. drilling, cutting, sawing etc) in any way or doing anything that could be deemed to be an act of the buyer accepting the goods as his or her own. [Please also see section: 1.12  D-I-Y and Third Party Installations]. The buyer must keep any goods he or she intends to return to us in good, resalable condition. The Goods must be returned in the same condition as the condition in which they were delivered, including original packaging (where applicable). If goods are delivered flat-packed they must be returned in the same condition, as delivered, showing no signs of assembly or preperation. Care must be taken to ensure that goods returned are packed well to avoid damage or loss in transit. Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given.

11.2 Ensure all parts are checked against the parts list in the assembly manual (subject to product) prior to assembly or organising a third party installation. Parts must be in satisfactory condition and quantity before scheduling and proceeding with an installation. In the unfortunate event goods are received defective, damaged in transit, part(s) found missing or the incorrect goods received, we must be notified in writing within 48 hours of receipt. Ensure the goods are thoroughly inspected before accepting and signing for your consignment. We recommend that you sign for your goods as "incorrect goods" or "damaged" in the event you need to make a claim. A report of defective, damaged or missing goods must be made in writing via our Contact Form available on our Contact Us page within 48 hours. Photos will be requested and required should a collection be requested. A replacement part(s), if required, will be processed accordingly. Subject to the item concerned and the delivery method used; a return or collection for a refund will be applicable providing goods remain unassembled (if applicable) with no sign of preparation (ie painting, screwing etc) and in fully resaleble condition, as delivered, in its orginal packaging. The collection of damaged or defective goods will be organised at our expense - images of the reported defect(s) or fault(s) will be required. Collection terms detailed in [section 10.1 and 10.3] may apply if our request for images is not supplied prior to collection and will be processed as a standard return.

11.3 In the unfortunate event you receive incorrect goods or parts, we must be notified in writing within 48 hours. Incorrect items or parts received must be returned in fully resalable, unused condition in original sealed packaging. We will often arrange for larger items to be collected. Collection is always made from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Damaged goods that are collected from our supplier will be refunded but no sooner than upon confirmation that the goods have been collected safely from your delivery address. Refunds can only be issued back to the original payment method upon receipt of the return and the goods checked. Failure to supply correct collection information, or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer.

11.4 Goods consisting of parts that have been assembled (in part of full) will be considered acceptance of goods and will be offered replacement parts only. See also section: 11.1

This returns policy does not affect your statutory rights.

12. Ordering & Cancellations
 
We endeavour to process all orders taken before 12pm the same day for delivery next day* - subject to availability, size and weight. *depending on item, delivery may take 1-4 days. Larger items can take 2-4 weeks. Please refer to listing for approximate lead times.

12.1  We offer a simple checkout process when ordering with a number of payment methods accepted including most major Debit and Credit cards. Our payments are handled in £GBP using WorldPay's fast and secure online payment gateway. You will receive an email from WorldPay confirming that your payment has been successfully captured. Worldpay then sends our website a digital response confirming the payment has been received successfully. In turn you will receive an order confirmation email from our shopping cart.

12.2  While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy. All product information is supplied to us by our suppliers or the manufacturer. Products descriptions and images are to be used as a guide only. Dimensions and / or weights supplied to us by the manufacturer which are detailed in the descriptions are approximates and are subject to change without prior notice. Images supplied to us are for illustrational purposes only and we or the manufacturer reserve the right to make changes without prior notice. The supplied colour, design and hardware (if applicable) may vary to what is pictured.

12.3  You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on our website, or by email. If the cancellation request is made after the item(s) have been sent said costs will be chargeable and monies chargeable by card or deducted from your refund.

12.4  Our prices are supplied and charged in sterling £GBP. The grand total to be charged is £GBP. Currency conversions detailed on the shopping basket and invoice may not be accurate to what the bank charge your card. This will be due to fluctuations in exchange rates, and or fees and charges by your card issuer or bank. The Seller can not accept any responsibility for any changes in the exchange rate between the time of ordering in £GBP and what is charged to your card in your chosen currency. Ensure you check the latest exhange rate offered by your bank and card issuer against the £GBP price detailed on the product page or invoice for an approximate valuation in your chosen currency (ie. USD or Euros) before placing an order.

12.5  The Seller will process refunds within 30 days. Refunds can only be issued back to the card the payment was originally made. If a refund has been requested once the product has left for delivery or has already been delivered, the 30 days commence from the time that the product has been returned to our warehouse or our suppliers premises. Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. The Seller does not accept any responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund.

13. Warranties & Liability

Ensure you check over the contents of your delivery thoroughly and any product related issues are reported to us in writing within 48 hours. Images may be requested. Warranties offered are serviced by the manufacturer or their distributor. Goods are covered by a standard 12 month warranty against parts subject to terms and condition of use. For example; goods should be regularly maintained (ie. a timber product may require treatment with a suitable timber preservative upon assembly and installed to the guidelines outlined in the instructions. Secured to a suitable base recommended by us or the manufcaturer, and the goods not altered or modified outside of the specification). Warranty may be void should goods not be maintained or have been modified outside of the specification that the goods were originally advertised and supplied. 

In the unlikely event of any defects arising during the time of the Manufacturers Warranty, due to faulty manufacture or materials, Westmount Living guarantees to repair or replace any faulty components, under the terms of the Manufacturers Limited Warranty, provided they have not been subject to any form of misuse, accidental damage, extreme weather factors, or damage incurred or affected by force majeure. Each claim will be independently assessed and referred to the manufacturer for inspection. Westmount Living reserve the right to refuse any claim based on the report of the manufacturer if the aforementioned exclusions have been noted as cause.  

13.1  Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months from the date of their initial use or 6 months from delivery, whichever is the first to expire.

13.2  The above warranty is given by the Seller subject to the following conditions:

13.2.1  The Seller shall be under no liability in the event that the Seller in its absolute discretion makes any change to the specification of the Goods which are required to comply with any applicable safety or statutory requirement or otherwise or which do not materially affect the quality and fitness for purpose of the Goods.

13.2.2  the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in Writing), misuse or alteration or repair of the Goods without the Seller's approval. See also section: 14.1

13.2.3  the Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;

13.2.4  the above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.

13.3  Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and/or the Unfair Terms in Consumer Contracts Regulations 1999), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

13.4  Where the Goods are sold under a consumer transaction the statutory rights of the Buyer are not affected by these Conditions.

13.5  If the Goods delivered are not the Goods ordered by the Buyer (including any substitute product) the Buyer shall be entitled to reject the Goods. Subject to this, any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery (save in the case of shortages or other defects discoverable on inspection which must be notified to immediately on delivery and be noted on the consignment note) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. Furthermore the Buyer will lose the right to reject the Goods if the Buyer takes any step whatsoever to accept the Goods (such as in the case of a shed installing electrical fittings, or painting or in all cases doing any act consistent with the Buyer having acknowledged the fact that it accepts the Goods and has no intention of returning the Goods to the Seller)

13.6  Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.

13.7  Except in respect of death or personal injury caused by the Seller's negligence the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit of otherwise), which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, except as expressly provided in these Conditions.

13.8  The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:

13.8.1  Act of God, explosion, storm, flood, tempest, subsidence, fire or accident;
13.8.2  war or threat of war, sabotage, insurrection, civil disturbance or requisition;
13.8.3  acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
13.8.4  import or export regulations or embargoes;
13.8.5  strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
13.8.6  difficulties in obtaining raw materials, labour, fuel, parts or machinery;
13.8.7  power failure or breakdown in machinery.

13.9  The Seller will not accept any responsibility for any third party costs incurred for late deliveries, failed deliveries or incomplete deliveries. It is the Buyers responsibility to check that the delivery is complete and in good satisfactory order before arranging any third party contractors to assist in installation. See sections: 1.10 and 1.11 [Professional and Third-Party installations]

13.10  The seller may not be liable for the costs to supply and deliver replacement part(s) or component(s) offered by us or the manufacturer outside of the warranty cover. Part(s) or component(s) offered as a goodwill gesture by us or the manufacturer, may not include any delivery costs incurred.

Warranty and Liabilities includes section 14 extended [Quality, Maintenance & Usage]

 
14. Quality, Maintenance & Usage (Warranty & Liabilities extended)

The majority of goods and their respective manufacturers have been accredited with the ISO 9001 certification meaning their products are manufactured, produced and tested to exacting standards, with products covered under a standard manufacturers 1 year guarantee subject to their terms and conditions of use. Warranty information is typically supplied with the delivery of the item; as a digital or written document or included with the installation guide. A copy can be provided upon request. Some manufacturers may offer an additional extended limited warranty on their products (ie. an anti-rot or anti-rust perforation warranty). Extended warranty cover will be detailed on the advertisement at time of sale and limited to the cover offered by the manufacturer. Manufacturer terms and conditions may apply to the warranty cover, subject to product. Extended limited warranties are at no extra cost unless advertised. Extended warranties, unless supplied at no extra cost, do not have to be purchased at the time the goods are purchased but may need to be purchased within a short time frame (usually 1-3 months) upon receipt of goods. Your household insurance may cover your purchase and costs to repair or replace an item should a claim be made outside of warranty.

14.1  Goods modified outside of the supplied specification and design will void the standard warranty. This includes and is not limited to: cutting, screwing or drilling into timber or metal components outside of the installation guidelines, changing design features or layout outside of the installation guidelines and supplied specification, installing and fitting third party accessories or features outside of the supplied specification (for example, and not limited to: solar panels, rain guttering, satellite dishes). The seller should be contacted by the buyer in writing for approval, prior to undertaking any proposed alterations or additions. See also section: 13.2.2

14.2  Goods should be installed in accordance to the installation guides. For outdoor buildings and structures, this may include anchoring and securing to a suitable solid, level base (See also section: 16). Failure to install the goods as per the guidelines will void the standard warranty. Due care should always be taken when choosing a location for your item(s). Request permission from your local planning authority where planning may be applicable before proceeding with the construction of a base and installation. Avoid installing your item(s) in open exposed areas. Wind can be extremely destructive to outdoor buildings and structures, not covered under standard or extended warranties. See also section: 13.8

14.3  Under no circumstances should weighty items be rested or placed up against a building or structure. This could [A] cause cosmetic damage to the item interior or exterior and [B] impact the stability and safety of the building or structure. Neither covered under warranty.

14.4  Due care should be taken to regularly maintain the goods. Failure to regularly maintain and care for the goods may void the standard warranty. For example; this may include applying and re-applying a suitable timber preservative treatment to exposed timbers annually. Any natural occuring splits or gaps in timber maintained and filled accordingly. Ensuring all seals are cleaned free of debris. Carefully removing foliage from the roof. Check the roof covering regularly throughout the seasons for wear and tear, and components (ie. felt, roof tacks) that may have moved, lifted or deteriorated that may require maintenance. Ensure gaps that may form or be present at time of assembly are filled with a good quality flexible sealant to minimise water ingress.

14.5  Goods should be installed onto a suitably prepared solid, level concrete base (recommended) or onto solid, level and secured paving slabs (subject to product). Select products may be installed onto timber decking. Either way please contact us for a suitable base prior to ordering and installing the item as some goods strictly require a solid concrete base to minimise subsidence. Failure to install and secure the item correctly onto a suitable base as recommended may void the warranty. See also section: 16.2.

14.6  SUBSIDENCE can result in structural problems. Even marginal subsidence can cause the building or structure to move, resulting in gaps, splits and cracks forming. Negligible movements should not be a cause of concern and any minor structural and material gaps or cracks caused by subsidence movement can be filled and sealed with a good quality flexible sealant. Major subsidence and movement however should be reported as the building or structure could prove a safety hazard. Damage to the building or structure caused by subsidence is not covered under warranty but may be covered under your property insurance policy.

14.7  TIMBER is a natural product and knots, splits and cracks, otherwise known as "checks", may be present on delivery or splits and cracks may develop over time. This is due to changes in temperature and humidity causing the timber to expand and contract. This is to be expected and is normal and is not a cause for concern. Assembled timber products may also experience varying levels of movement or "settling". Once the building or structure is constructed, there will be a period of settling as the wood reacts and adjusts to the surrounding climate. The wood will naturally expand and contract during settling which can lead to splits, cracks and gaps forming in the wood over time. This shouldn’t, however, compromise the structure of your building and should be maintained accordingly. An exterior timber building or storage item is not sold (unless advertised) as 100% watertight. Such areas where water ingress is experienced can be filled and sealed with a good quality flexible sealant. It is a simple case of running a bead of flexible silicon water proof sealant into the joint to fill any gaps and provide a cover fillet. The seller can not guarantee against, nor be held responsible for, timber that showns signs of movement, splits or cracks that can naturally occur in timber constructed products. It is the responsibility of the buyer to carry out regular maintenance checks and address any such areas accordingly See also section: 14.6.

14.8  PRESSURE TREATED / TANALISED TIMBER goods specifically, may show signs of the treatment upon delivery. A Green tint and or signs of crystallisation (green / black specks) on the surface of wood (often mistaken as surface mould) may be evident. This is normal and will clear with use and exposure to the elements over time. Pressure Treated Timbers if left untreated may turn a silvery colour over time. Pressure Treated products should not be treated with any other treatment product for the first 3-6 months.

14.9  DIP-TREATED TIMBER goods are supplied with a factory dip-treatment. [Disclaimer] The colour of the treatment may vary to the image shown on the advertisement. Generally dip-treatment is honey brown in finish. Dip-treated timbers can be treated again upon installation with a suitable outdoor weatherproof timber preservative or paint. Most manufacturers whom offer extended anti-rot warranties will request that exposed timbers are treated annually not to void the warranty. Further information on suitable treatments can be found here

14.10  METAL buildings and structures will experience far less movement than a timber equivalent. However may still experience smaller levels of settling, often caused by subsidence. Even marginal subsidence can cause the building or structure to move which may cause gaps to form. Installing onto a suitable concrete base will help minimise subsidence but may not prevent it. Minor subsidence shouldn’t compromise the structure of your building and such areas that may become exposed can be filled and sealed with a good quality flexible sealant to minimise water ingress. An exterior metal building or storage item is not sold (unless advertised) as 100% watertight. It is advisable to seal the base rail of the building to your solid, level base and check for small gaps that may be present following an installation and seal the area(s) accordingly to offer a watertight seal. Closing the doors and standing inside the building during the day may help highlight any exposed areas in the roof, walls or base rail (where the rail makes contact with your base) which may need attention. It is a simple case of running a bead of flexible silicon water proof sealant into the joint to fill any gaps and provide a cover fillet to offer a watertight seal. [See also section: 14.6]. Metal buildings and structures should be secured to a solid concrete base. See also section: 14.5.

14.11  DIP-TREATED ANTI-ROT EXTENDED GUARANTEE. Covered against timber parts only. Our goods advertised as "dip treated" or "factory stained" are pre-treated with a water based timber treatment for protection during transit. In order to receive the full 10 year anti-rot guarantee, it is necessary that you treat the item with a high quality, spirit-based, timber preservative prior to or shortly after construction. This will protect the timber from weathering and will need to be repeated accordingly in relation to manufacturer’s instructions. Non timber parts are excluded from the extended anti-rot guarantee (exposed parts such as hinges, locks, screw / nut heads should be lubricated once a year with suitable oil to ensure continued ease of use and protection. Failure to carry out basic maintenance will invalidate your warranty.

14.11.1  DIP-TREATED ANTI-ROT EXTENDED GUARANTEE. This guarantee covers timber only from fungal decay and insect attack. The guarantee does not cover discolouration, movement, warping or splitting of the timber over time.

14.12  PRESSURE TREATED ANTI-ROT EXTENDED GUARANTEE. The timbers used in our goods advertised as "pressure treated" or "tanalised" are pre-treated during the manufacturing process. Timbers are subjected to a high pressure preservative process to protect against fungal decay and insect attack. Anti-rot warranties may be offered at time of sale in a 10 or 15 year guarantee (subject to manufacturer). In order to receive the full extended anti-rot guarantee, it is necessary that you treat the item with a high quality, spirit-based, timber preservative within 6-12 months after delivery. This will protect the timber from weathering and will need to be repeated accordingly in relation to manufacturer’s instructions. Non timber parts are excluded from the extended anti-rot guarantee (exposed parts such as hinges, locks, screw / nut heads should be lubricated once a year with suitable oil to ensure continued ease of use and protection. Failure to carry out basic maintenance will invalidate your warranty.

14.12.1  PRESSURE TREATED ANTI-ROT EXTENDED GUARANTEE. This guarantee covers timber only from fungal decay and insect attack. The guarantee does not cover discolouration, movement, warping or splitting of the timber over time.

14.13  ANTI-RUST PERFORATION EXTENDED GUARANTEE. Metal goods advertised with a 10,12,15 or 20 year (subject to product and manufacturer) anti-rust perforation warranty are made from either hot dipped or electro galvanised steel. In order to receive the full extended anti-rust perforation guarantee, it is necessary that you prequently maintain the item. The item should be washed down regularly (at least twice a year) with soapy water*. Hinges should be lubricated once a year with suitable oil to ensure continued ease of use**. Locks (if applicable) should be lubricated once a year with suitable oil to ensure continued ease of use**. Any paint damage (as a result of the unit being knocked, dented or scratched) should be touched up with exterior touch-up paint immediately, as some rusting may occur if left untreated. Touch up paint may be supplied by the manufacturer upon request. If you use an anchor or ground fixing kit (supplied with some models), you must treat the fixing point area with a rust inhibitor. *Please note that goods will require more frequent cleaning and maintenance if situated on coastal locations. It is advised to wash your item at least once a month in such areas to remove salty residue. Surface rust which may develop should be treated through regular maintenance. Should surface rust be evident we must be informed. Failure to carry out basic maintenance will invalidate your warranty. **Should be maintained more frequently in coastal areas.

14.13.1  ANTI-RUST PERFORATION EXTENDED GUARANTEE. This guarantee only covers and is limited to the repair or replacement of components on which perforation (excludes surface rust) is evident due to corrosion. The anti-rust perforation warranty is applicable subject to the condition that the goods have been used and maintained in compliance with section 14.13. The anti-rust perforation warranty does not cover: Damage due to negligence on the part of the use, or failure to observe the manufacture’s recommendations and guidelines. Corrosion resulting from the fitting of accessories to the interior or exterior of the item not approved by the manufacturer. The consequences of the destruction of the anti-rust perforation protection products by an additional treatment not specified by the manufacturer. Any damages to items inside your item as a result of condensation. Failure to carry out basic maintenance will invalidate your warranty.

14.14  CONDENSATION. Metal storage units and buildings are susceptible to condensation. When warmer moist air meets a cold surface (such as a window, wall or in the case of a metal building - metal panels) condensation occurs. This process will cause water droplets to form on the internal surface, which can actually freeze in extreme cold weather. The risk of condensation depends upon how moist the air is and how cold the surfaces are. Consideration must be given to shed location, as a poor choice of location can increase the risk of condensation build up. 

14.14.1  Metal storage units and buildings are often designed with vented gables, this allows air to flow freely inside the unit, reducing the build up of moisture. These ventilation gaps should not be covered or filled. For this ventilation system to be effective you must allow sufficient space for air to circulate in and around your shed. This is particularly true if situating your shed near heavily planted areas i.e. near to conifers, trees or bushes. If you situate your shed too near to shrubbery or large garden plants the risk of condensation is greatly increased. Over night - trees and shrubs give off moisture, this will enter your unit through the ventilation holes and appear to be condensation. Try and allow as much space as possible between shed and foliage - a minimum of 100cm where possible. Storing items like wet muddy bikes will produce a little moisture too - this is not condensation as such, but liquid drying off from the mud. If possible try and clean your bikes before storing. Tumble driers can be problematic when used inside a metal building. They generate a lot of warm moist air and if not ventilated correctly can dramatically increase condensation.

14.14.2  If you experience condensation issues, look to deal with them as quickly as possible. There are steps that you can take. For example, install the metal building onto a solid concrete base which includes a damp proof membrane. A poorly laid base can increase the level of condensation experienced. Allow the base to cure completely before anchoring the building. Seal all bottom edges with a good quality flexible sealant - this will minimise rain water from entering the building from the outside. Polystyrene tiles can be adhered to the inside of the building - this creates a surface that moist air can not condense against. Or anti-condensation paint can be used on the inside walls and ceiling (please contact us for information and guidance before proceeding with any of these suggestions). Modifying the goods outside of the specification may invalidate the warranty.
15. Payment, Pricing & Promotions

15.1  We accept payment by most Credit and Debit cards including Visa, MasterCard, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Payment is required in full in order to process and release goods for dispatch.

Discount Coupon Codes
1. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
2. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
Payment, Pricing & Promotions
15.2  We accept payment by most Credit and Debit cards including Visa, MasterCard, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.

 

16. Installation Services and Base Preparation

Great care and consideration should be taken when choosing a location for your outdoor building or structure. Request permission from your local planning authority where planning may be applicable before proceeding with the construction of a base and installation of the ietm(s). Avoid installing an item(s) in open exposed areas. Wind can be extremely destructive to outdoor buildings and structures, not covered under standard or extended warranties [See also section: 13.8.1]. Suitable insurance cover for item(s) and content(s) should be considered.

16.1  We offer Professional Installation Services for a select range of products. Please email us for an installation quote subject to product and delivery area. Professional Installation Services (if available and ordered) will be carried out on the day of delivery or sometime after. The fitting team contact our customers by phone to discuss and arrange a convenient installation date. The fitting team install goods as per the guidelines of the manufacturer. In most cases the fitting team are employed or hired by the manufacturer to ensure the installation is carried out correctly. The fitting team have the right to refuse an installation on site if they deem the ground and/or base not fit for purpose to support the building or structure. The buyer is liable for costs incurred in canceling and rescheduling a fitting date should the fitting team or buyer refuse an install for the above reasons. See also section: 16.2

16.2  A suitable pre-prepared solid level base is required prior to the installation team arriving. The installation team have the right to refuse an installation should they consider the base not suitable or fit for purpose. The seller can not be held liable for any costs incurred as a result of a refused installation by the installation team or buyer. The installation team have the right to charge a customer in full for any cancelled, refused installation attempt, and any additional fees that may be incurred in rescheduling an installation.

16.3  All outdoor garden buildings (metal or timber) require a suitably prepared, solid, level concrete (recommended) or slabbed base. Slabs should be secured to an existing solid base and pointed to minimise movement. Some outdoor buildings can be assembled onto secure timber decking 3/4 inches or thicker. Please contact us for assistance and specific base dimensions for the item of interest. Unfortunately we do not offer base laying services. We would always recommend the services of a reputable builder or contractor.

16.4  D-I-Y and Third Party Installations. If you have chosen not to purchase our Professional Installation Services, great care should be taken when installing goods yourself or by your third party fitter. A minimum of 2 people should assist in the installation of the goods and at all times. Appropriate safety gear must be worn at all times (ie. safety gloves, safety goggles etc). We can not be held responsible or liable for structural or product issues deemed to be the consequence of sub-standard or poor installation by a D-I-Y or third party install. Nor can we be held responsible or liable for any damage caused to the goods or property and costs incurred. Ensure that you are satisfied that all parts and quantities are present before scheduling and undertaking an installation. In the unlikely event parts are found to be missing, defective or damaged, we must be notified in writing within 48 hours. Do not attempt an installation until all parts are present, in satisfactory condition and quantities. Ensure you read the instructions thoroughly before scheduling or undertaking an installation. If at this stage you wish for us to install the item for you please contact us for availability and prices. We must be notified of any installation queries before proceeding with the assembly. If you or your third party fitter has an install query during assembly, we must be notified immediately in writing and further assembly should not be continued until we, or the manufacturers technical team, have had opportunity to respond. In most instances, there will be a contact number on the installation instructions. This will be the direct number to the manufacturer who will be able to offer technical assistance. Assembly should not be resumed and parts temporarily fitted at a safe stage of the installation, until assistance can be provided by a technical member of staff. We can not accept returns or cancellations if the goods have been altered by applying chemicals or paints to the surfaces or by altering, modifying or customising (ie. drilling, cutting, sawing etc) the goods in any way or doing anything that could be deemed to be an act of the buyer accepting the goods as his or her own.

17. Viewing Orders

17.1  You will be able to access any existing or previous orders via the members login at the top of the website.
 
18. Communication Policy

18.1  We will notify you in writing to the email registered at time of order, with any changes or issues concerning an order placed on our website. If we do not receive a response within 30 calendar days we reserve the right to cancel and refund an order. Please check your junk or spam folders regularly, or contact us via the Contact Form on our website as soon as possible with any queries you may have.
 
19. Updating Account Information

19.1  You will be able to edit your account information via the members login at the top of the website. If you have placed an order and require the goods to be sent to an alternative address, please contact us by email at the earliest convenience, confirming your full name, order details and the new address that you require the goods to be sent to. Providing your order has not left our premises, the delivery address may be amended.


Changes to This Agreement 
We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
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